These general terms and conditions ("terms" or "conditions") apply between OK Sherlock ("we", "our", "the company", or "OK Sherlock") and customers ("you", "your", or "the customer") who purchase or order the company's product(s).

1. The Product

1.1 Description. The company shall dispatch a single box or package containing printed materials, documents, maps, notes, and other items related to the mystery purchased by the customer. This dispatch will occur through standard or express courier services.

1.2 Cost. The price for the product, including any applicable shipping charges, taxes, and fees, shall be clearly communicated to the customer through the company's website. All charges will comply with relevant international laws and regulations.

1.3 Delivery. The product will be dispatched to the address provided by the customer at the time of purchase. The company disclaims responsibility for delays, damages, or losses occurring during transit but may, at its sole discretion, arrange for replacement dispatches upon notification of any delivery issues.

2. Ordering

2.1 Registration. Customers must place orders through the company's website and provide accurate and verifiable name, address, and payment details. Providing false or misleading information may result in the cancellation of the order at the company's sole discretion.

2.2 Payment. Payment must be made in advance through secure, acceptable means. All transactions shall comply with international banking standards and relevant legal frameworks.

2.3 Cancellation and Refunds. Refunds may be issued only after the matter has been investigated and a valid reason, such as dissatisfaction with the quality or a shipping error, has been identified. The company's determination will be final and in accordance with applicable consumer protection laws.

2.4 Refusal of Service. The company reserves the right to refuse service, block accounts, or terminate orders at its sole discretion, particularly in cases of terms violations or fraudulent activity.

3. Customer's Responsibility

3.1 Information. The customer is responsible for reviewing all product details, costs, and terms before finalizing the purchase. Any uncertainties should be clarified through the company's customer service prior to completing the order.

3.2 Damages. Customers must document any damage to the product upon delivery and notify the company promptly. Replacement shipments may be issued at the company's discretion, subject to applicable laws and regulations.

4. Privacy and Data Protection

4.1 Payment Information. The company does not store customers' credit card or payment information. Payment processing is securely handled by trusted third-party providers in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

4.2 Personal Data. The company stores personal data, such as your name and address, only as necessary to fulfill your order. All data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. Customers have the right to access, correct, or delete their personal data by contacting the company.

5. Ownership

5.1 Ownership of Content. The company retains full ownership of the intellectual property contained within the product, except for the specific physical copy you receive. You may not reproduce, resell, or distribute the content without explicit written consent from the company.

6. Contact Information

For any questions about these terms or our privacy policy, please contact us via the information provided on our website.